Privacy Policy

This policy explains how Mavera Cleaning (“we”, “us”) collects and uses personal data when you visit this website or contact us. We keep it simple: we only collect what we need to reply to you and to run our business.

Who we are

Mavera Cleaning provides house and office cleaning in Dublin and surrounding areas, Ireland. We are the data controller for the personal data described here. You can contact us about your data at maveracleaning@gmail.com or by phone on +353 89 477 9643.

What we collect and why

1. When you send a quote request through the form on this website, we collect:

• your name and phone number;
• your email address (optional);
• the service you're interested in, your area and any details you add in the message;
• how you found our website (for example “Google” or “Facebook”), so we know which channels work.

We use this only to reply to your request, give you a quote and arrange the cleaning. Our legal basis is taking steps at your request before entering into a contract (GDPR Article 6(1)(b)).

2. When you contact us by phone, WhatsApp or email, we receive whatever details you share with us and use them to reply and provide our services. Messages sent by WhatsApp are also handled by WhatsApp (Meta) under their own privacy policy.

3. Website visit statistics. We count visits in a privacy-friendly way so we can see how many people visit and which pages and buttons are used:

• we do not use cookies for this and we do not store your IP address;
• visits are counted with an anonymous code that changes every day, so we cannot recognise you or follow you over time;
• we record the page, the type of device (mobile, tablet or desktop), the website you came from, and clicks on our phone, WhatsApp and email links.

Our legal basis is our legitimate interest in understanding and improving our website (GDPR Article 6(1)(f)).

Cookies

We do not use advertising cookies.

• Google Analytics (only if you accept). If you click “Accept” in our cookie banner, Google Analytics 4 sets cookies (_ga and _ga_*, kept for up to 2 years) to measure how visitors use the site — for example pages viewed, how you found us, and clicks on our phone, WhatsApp and email links or quote form. Google Analytics 4 does not store IP addresses. Our legal basis is your consent (GDPR Article 6(1)(a)). If you click “Reject”, no analytics cookies are set. You can change your choice at any time with “Cookie settings” at the bottom of every page. See how Google uses this data.
• The website owner's private dashboard uses a login cookie, which is never set for visitors.

Google reviews

We show reviews from our Google Business Profile. The review text is loaded from Google by our server, but reviewers' profile pictures are loaded directly from Google's servers, so Google may receive your IP address when you view them. See Google's Privacy Policy.

Who we share data with

We never sell your data. We only use trusted service providers who process it on our behalf:

• Railway — hosts this website and the database where quote requests are stored;
• iulian.design forms — receives quote requests sent through the website form and delivers them to us by email;
• Resend — sends us an email notification when a new quote request arrives (if enabled);
• Google — provides the reviews shown on this website and, if you accept analytics cookies, Google Analytics.

Some of these providers may process data outside the European Economic Area. Where that happens, the transfer is protected by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep it

• Quote requests: we delete them when they are no longer needed, and at the latest 24 months after our last contact with you, unless you become a customer.
• Customer records: kept for as long as needed to provide our services and to meet our legal and tax obligations (usually 6 years in Ireland).
• Anonymous visit statistics: contain no personal data and may be kept for as long as useful.

Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct or delete it;
• object to or restrict how we use it;
• receive a copy of it in a portable format.

To use any of these rights, email maveracleaning@gmail.com. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Irish Data Protection Commission.

Security

The website uses an encrypted connection (HTTPS), quote requests are stored in a private database, and only the business owner can access them through a password-protected dashboard.

Changes to this policy

If we change this policy, we'll update it on this page and change the “last updated” date above.

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